You are staring at a bonus screen that still reads zero free spins, or at a form field that keeps rejecting your password. In most cases the cause is a small mismatch between the details on your account and the action you just took, not a fault on the site itself.
Missing welcome bonus and free spins after sign-up
The bonus screen stays empty after you register or make your first deposit, and no free spins appear on the spin-palace.org/ lobby. A promo code is case sensitive and must be entered in the exact field the promotion uses.
- The promo code was typed with a space, a wrong letter or in the wrong field.
- The deposit was made before the code was applied, so the offer was not attached.
- The account details do not match the name and address on the payment instrument.
- A previous account for the same person already claimed the welcome offer.
- The bonus was credited as a pending reward and needs to be activated from the account area.
- Open your account history and confirm the deposit shows as completed.
- Find the bonus area and check whether an unclaimed reward is waiting there.
- Retype the promo code by hand instead of pasting it, and remove any spaces.
- Make sure the code is entered before you confirm the deposit, not after.
- Compare the name, date of birth and address on your profile with your documents.
- Correct any small spelling difference in your profile and save it.
- Check whether a free spins bundle is tied to a specific game and open that game.
- Refresh the lobby in your phone browser if spins still do not show.
- Clear the browser cache, then sign in again from a fresh tab.
- Take a screenshot of the empty bonus screen and your deposit history.
- Confirm no other account in your household has claimed the same welcome offer.
- Contact support if the reward is still absent once these points are cleared.
Message support once your deposit is confirmed and the code was entered correctly but the reward still does not appear.
A withdrawal still pending past the stated wait
The withdrawal sits in a pending state and the casino balance has not moved. The usual reason is that identity checks or payment ownership checks are still open on the account.
- Proof of identity or address has not been sent or was rejected.
- The payout account belongs to someone other than the player.
- The bonus conditions tied to the withdrawal have not been met yet.
- A second pending request is blocking the first in the queue.
- The account was flagged for a routine security review.
- Open the withdrawal history and note the status shown for the request.
- Check the documents section for any item marked as missing or declined.
- Upload a clear, uncropped photo of the requested document if one is missing.
- Make sure the payout details show your own name in full.
- Review which bonus was active when you requested the payout.
- Finish any remaining bonus conditions before requesting again.
- Cancel a duplicate request if two withdrawals are open at the same time.
- Sign out and back in to refresh the status shown on screen.
- Keep the request untouched once it is marked as being processed.
- Note the reference number attached to the pending withdrawal.
- Contact support if the status has not changed after the stated wait has passed.
Reach out to support when the status stalls and every document request has already been answered.
Login rejected or account locked after failed attempts
The login form returns an error or a lock message after several tries. Repeated wrong passwords trigger a temporary lock, and a stale saved password is the most common trigger.
- The password was typed with caps lock on or with a trailing space.
- A password manager is filling in an old password.
- Too many failed attempts locked the account for a while.
- The email address on the login form differs from the one used at sign-up.
- The account is suspended pending a security check.
- Type the password into a plain text field first to see exactly what you entered.
- Turn off autofill for the spin palace casino login page and enter details by hand.
- Check that caps lock is off and no space sits at the end of the password.
- Confirm the email address matches the one on your account profile.
- Use the password reset option and follow the message sent to your inbox.
- Open the reset link in a fresh tab and set a new password you have not used before.
- Wait out a short lock instead of retrying, since more attempts extend it.
- Try the login on a different browser or in a private window.
- Clear cookies for the site if the page keeps returning you to the form.
- Write down the exact error message you see, word for word.
- Check your email spam folder for the reset message before requesting another.
- Contact support if the lock does not lift or the reset message never arrives.
Contact support when a lock persists after the waiting period or no reset message reaches any of your inboxes.
Deposit taken by the bank but missing from the balance
The bank shows the payment as completed while the casino balance stays the same. A delay between the payment provider and the casino ledger explains most of these cases.
- The payment is still being confirmed by the provider.
- The deposit went to an old or incorrect payment detail saved in the browser.
- The transaction was declined on the casino side and will be returned by the bank.
- The account has a deposit restriction linked to a security check.
- The payment was sent from an instrument registered to another person.
- Take a screenshot of the completed payment in your banking view.
- Note the reference number and the exact time of the transaction.
- Return to the cashier and refresh the balance after a short wait.
- Check the transaction history in your account for a matching entry.
- Look for an entry marked as failed or reversed rather than completed.
- Confirm the payment details you used match those saved on your account.
- Remove old saved payment details from the browser and enter them again.
- Make sure the instrument used is registered in your own name.
- Avoid repeating the deposit, since a second payment can create a double charge.
- Keep the bank screenshot and the reference number together.
- Contact support if no entry appears in the account history at all.
Send support the payment reference and screenshot as soon as the bank confirms the charge but no account entry exists.
Keep your profile name, address and payment details identical everywhere, and most of these problems never start.
